FAQs
My purchase is for a someone special, do your gift wrap?
Yes! Gift wrapping is an olympic sport here and complimentary.
Please make a note in the space provided, at checkout, for all your wrapping requirements.
I've bought a workshop/course and now can not make it.
Once you are enrolled in a workshop/course, I am unable to offer a refund. I encourage you to fully read through the class details, and contact me if you have any questions prior to purchasing.
Should you have prior notice of your situation changing, your workshop/course can be transferred to another person. Please make contact asap to communicate any changes asap - failure to receive confirmation will result in loss of funds.
Should you not be able to attend for any reason at the very last minute, please contact Sophia as soon as possible - 0438053222
I'd like a commission, how do I go about ordering a bespoke piece?
Presently, I am not offering private commissions. Often I will showcase available artworks on my social media platforms.
Should you wish to change my mind, I am open to receiving email proposals - connect here
POLICIES
SHIPPING
Processing + Delivery Estimates
The time needed to prepare orders for shipping varies according to the item and the time of year. High season and public holidays often incur extended periods of postage due to high demand.
We use Australia Post, should your prefer another delivery carrier please contact Sophia prior to purchase
Standard estimated shipping times;
Australia: 7 - 10 business days* (Mon-Fri)
*Not including administration and processing time. If your purchase is time sensitive, please contact Sophia so that she may support your purchase and shipping needs.
For New Zealand and All other countries; contact Sophia prior to purchase -
Enquiries
Customs + Import taxes
Please note that buyers are responsible for any import or custom taxes that may be incurred. Sophia Yvette Steger and Studio Connect are not responsible for these or any delays through customs.
RETURNS AND EXCHANGES
Due to their nature, these items can not be returned or exchanged unless they have arrived in damaged or defective state, and you've notified Studio Connect within 24 hours of receiving delivery, and received acknowledgment via reply.
- Commissioned, Custom or Personalised orders
- Sale Items
- All others sales are final
Conditions of return (where applicable)
- Studio Connect is solution focussed when it comes to returns, refunds and exchanges, with all situations treated with respect. Sometimes things happen and this is why each case is treated individually for best outcome to all.
- In the event of you needing to send back an item, please note, buyers are responsible for any return/exchange shipping costs incurred.
- Communication is essential.
Exchanges and returns can only be processed once you've made contact within 24 hours of receiving a damaged item and received a communication** response from the artist or Studio Connect.
**Not often but sometimes damage can occur in transit outside of the studios control. In the unlikely event should anything arrive damaged and for time sensitive insurance purposes, please contact your delivery service provider/driver immediately and call/email us here also.
- All returning or exchanged items remain the buyers responsibility and therefore liable to the buyer for any further loss, damage or value depreciation should the returning item encounter in transit, back to Studio Connect via delivery, postal or courier services.
- We encourage insurance be taken out in this case, your delivery provider can assist with this.
Privacy policy
Your information is used only for the processing of your placed orders and in no way used for purposes other than this.
COPYRIGHT AND INTELLECTUAL PROPERTY
All artworks, commissions, subsequent prints, accessories, products, courses/ programs/ workshops/ classes, images on this website as created and written by Sophia Steger Art & Design and Studio Connect, remain the intellectual property of Sophia Yvette Steger, and therefore covered by copyright.
Any reproduction or commercial use without permissions granted is unlawful and will be taken seriously.